Testlio is in the process of migrating from Testlio Chat to Rocket.Chat. The process should be finished in August 2025. Workspaces will migrate individually, so follow announcements in each workspace (the Testlio Chat, workspace details, run instructions) to know where to go.
Testlio uses Rocket.Chat as a centralized communication platform to connect with our expert tester community and create, share, and manage knowledge. The chat history, videos, and photos are automatically saved.
Joining Rocket.Chat
Freelancers are added to Rocket.Chat as soon as they are added to a client workspace.
Deactivation
Freelancers who are not actively testing usually don’t need to actively communicate. To keep conversations relevant for people in Rocket.Chat, we limit accounts to active testers. This means we deactivate the Rocket.Chat accounts for testers who meet one of these criteria:
Did not accept a task within the first 30 days of opening a Rocket.Chat account.
Did not accept any tasks within the past 6 months.
Were suspended or deleted from the Testlio platform.
If your account is deactivated, you can no longer use Rocket.Chat for communication. Unless you specifically request for your Rocket.Chat account data to be deleted, it is stored so that your account can later be reactivated.
If you think your Rocket.Chat account was deactivated in error, reach out to support@testlio.com.
Deactivation in Rocket.Chat does not affect your ability to use your Testlio account and does not decrease your chances to be invited to complete tasks.
Reactivation
Your Rocket.Chat account is reactivated after you accept a task in the Testlio platform or are added to a new workspace.
Channels
See descriptions of Rocket.Chat channels to join.
Profile Details
You can't change your name on Rocket.Chat. This makes it easier to find you in both Rocket.Chat and the Testlio platform.
Please add a profile picture to your Rocket.Chat account to distinguish you from users with a similar name.
Communication Guidelines
Access Rocket.Chat
Access Rocket.Chat in a browser at: https://testlio.rocket.chat/
Or download the Rocket.Chat app for your device and use the same URL in the setup:
Push Notifications
Rocket.Chat prioritizes push notifications to a desktop computer and only sends them to mobile devices if your desktop connection is closed. To receive push notifications on a mobile device, close your desktop/web app.
To get push notifications:
Web app: Take the right steps for your browser:
Customize which push notifications you get in the web or desktop app by clicking your profile picture and selecting Account. In Preferences, modify the options under Notifications and click Save options. See what each option means.
You can also set notification preferences by channel. In the channel, click ⋮ and select Notification Preferences. When you’ve set your preferences for that channel, click Save.
Get Support
See the correct channels to ask within Rocket.Chat. If for some reason you can’t access Rocket.Chat, reach out to support@testlio.com.
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