Testlio Chat is an integrated communication tool designed to keep Testlio testing teams and freelance QA/QE experts connected in real time. It enables communication and collaboration directly within the Testlio platform. With automatically generated workspace- and run-specific channels, it enables teams to stay aligned during testing. Additionally, 1-on-1 chats allow for direct, private conversations between team members.
Testlio Chat access is available to any freelancer included in at least one client workspace and to all Testlio testing teams.
Access Chat
Access Testlio Chat directly at chat.testlio.com (we recommend bookmarking it). Or click your avatar → Chat on the Testlio platform.
Please note that you need to be logged into the Testlio platform to access Chat.
Chat App
In addition to accessing Chat through the Testlio platform, you can also use an app for iOS or Android.
Android
Get the Android app from Google Play. You can control what notifications you receive for each channel and also choose to only be notified about mentions.
Known Issues with Android App
The following issues are known and have solutions planned:
Users may be logged out but still receive notifications.
Manually logging out can create issues. If you must log out manual, reinstall the app to log in again.
If you come across any other issues or have other suggestions, please report them in the Testlio Community.
iOS
Get the iOS app (only available through the link). You can control what notifications you receive for each channel and also choose to only be notified about mentions.
If you come across any issues or have suggestions, please report them in the Testlio Community.
Channels
There are three types of channels you can be in. Each is created and archived differently.
Workspace Channels
Purpose: These channels are intended for general communication about specific workspaces.
Joining: Whenever a workspace is created, all workspace members are automatically added to a workspace channel. Anyone joining a workspace later is added when they join.
Leaving: Anyone who leaves a workspace is automatically removed from the corresponding channel. So each channel remains relevant and only includes active team members. Channels archived when workspace is archived.
Name: The name for workspace channels is the workspace name.
Run Channels
Purpose: These channels are used to support the specific run. Any questions related to a specific task (such as questions about tests, issues, functionality) should be asked in the dedicated run channel.
Joining: Temporary run-specific channels are created automatically for each run and remain visible only while the run is active. Once the run finishes, these channels are archived.
You are automatically added to the run channel as soon as you accept an invite.
Name: Run channels are named based on this pattern: <workspace name> - <run title>. For example, a workspace channel might be Testlio Chat and a run channel in that workspace might be Testlio Chat - Android functional regression.
1-on-1 Chats
Contact members of workspace channels in the workspace chat by following these steps:
Click the Channel Info button (an i in a circle)
Click ⋮ (Options) next to the name of the user you want to chat with.
Click Chat.
Get Notifications
To get notified about new replies, mentions, and other important messages, turn on notifications.
For web, take the right steps for your browser:
If you aren’t getting notifications, make sure your browser has permission to send notifications (macOS, Windows) and that you’re not in Focus/Do not disturb mode.
Choose Which Notifications To Get
By default, notifications are on for all channels. You can change your preferences for each channel:
Open the channel where you want to set your notification preferences.
Click the Channel Info button (an i in a circle).
On mobile apps, tap Notifications.
Choose what notifications to get:
Default: The default for all channels (can be changed).
All: Get notifications of any new messages in the channel or its threads.
Mention Only: Only get notified if someone mentions you.
Off: Get no notifications from the channel.
Change Default Notification Preferences
You can set what notifications you get by default.
This setting is overridden by any settings in a channel. So you could set your general preference to get no notifications and only turn them for in important channels.
To set what notifications you get by default, follow these steps:
Access Testlio Chat on the web.
Click your name at the top left.
Choose what notifications to get:
All new messages: Get notifications of any new messages in channels or threads.
Mentions only: Only get notified if someone mentions you.
Off: Get no notifications.
Find Specific Messages
On the web (not in the mobile apps), you can search channels for specific messages:
Open the channel you want to search.
Click 🔍 (Search).
In the search box, enter the term you want to search for.
In the list of results, click the message.
If the message is in the main channel, the window scrolls to the message. You can also copy a link to it.
Known limitation: Messages that are in threads do not open automatically.
Liven Up Your Chats
In any channel, you can make the chat more engaging and useful.
Mention Others
Mention any workspace member by entering @ followed by their name. Use @all and @here to notify everyone in the channel (only use if necessary).
React with Emoji
To improve clarity and streamline communication, use a set of simple emoji to quickly convey status updates and decisions. Each emoji has a specific, standardized meaning, helping everyone stay aligned and informed at a glance.
Check: ✅ (Done)
Eyes: 👀 (Seen/In Progress)
Plus: ➕ (Agree/Approve)
Minus: ➖ (Decline/Disapprove)
Start Threads
Start a thread by hovering over a message and selecting ⋮ (Context Menu) → Reply in thread.
Add Attachments
Send and receive screenshots, logs, and other files directly through the chat. The maximum file size for uploads is 25 MB.
Copy Links to Messages
Only in the web app, you can copy direct links to messages to share with others. Next to the message you want to link to, click ⋮ → Copy Link.
Known Limitations
Only a limited set of emoji are available.
You can only open a 1-on-1 chat with someone in your workspace.
FAQ
How to access workspace and run channels?
Access Testlio Chat directly at chat.testlio.com or by clicking your avatar → Chat on the Testlio platform.
When do I need to use a workspace channel and when do I use a run channel?
Run channel: For all communication related to a specific run (such as questions about tests, issues, functionality).
Workspace channel: For all communication not related to a specific run.
How can I differentiate between workspace and run channels?
By the name. Both types of channels have the workspace name. Run channels also have the run title: <workspace name> - <run title>
For example, a workspace channel might be
Testlio Chatand a run channel in that workspace might beTestlio Chat - Functional regression test.
How can I contact the Test Lead (TL), Testing Coordinator (TC), or Testing Manager (TM) in the Chat?
You can start a 1-on-1 chat the Channel Info button (an i in a circle) and then ⋮ (Options) → Chat next to the TL, TC, or TM.
Please note that you can chat only with people who are in the workspace.
Why is Testlio Chat stuck in infinite loading?
At the moment, you can only use two active chat tabs at the same time. So if you have already opened Testlio Chat in two separate tabs, you can't open a new Testlio Chat tab. We recommend keeping only one tab open to monitor only your active test run.
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