Testlio Chat is an integrated communication tool designed to keep Testlio testing teams and freelance QA/QE experts connected in real time. It enables communication and collaboration directly within the Testlio platform. With automatically generated workspace- and run-specific channels, it enables teams to stay aligned during testing. Additionally, 1-on-1 chats allow for direct, private conversations between team members.
Testlio Chat access is available to any freelancer included in at least one client workspace and to all Testlio testing teams.
Please note that notifications are not currently supported for Testlio Chat on the web. They will soon be made available along with mobile apps. Until then, we kindly ask everyone to keep their Testlio Chat tab open and monitor it at all times during a test run.
Access Chat
Access Testlio Chat directly at chat.testlio.com (we recommend bookmarking it). Or click your avatar → Chat on the Testlio platform.
Please note that you need to be logged into the Testlio platform to access Chat.
Chat App
In addition to accessing Chat through the Testlio platform, you can also use an app for Android that comes with notifications. An iOS app is coming soon.
Android
Get the Android app from Google Play. You can control what notifications you receive for each channel and also choose to only be notified about mentions.
Known Issues with Android App
The following issues are known and have solutions planned:
Users may be logged out but still receive notifications.
Notifications don't mention the channel name.
Manually logging out can create issues. If you must log out manual, reinstall the app to log in again.
If you come across any other issues or have other suggestions, please report them in the Testlio Community.
Channels
There are three types of channels you can be in. Each is created and archived differently.
Workspace Channels
Purpose: These channels are intended for general communication about specific workspaces.
Joining: Whenever a workspace is created, all workspace members are automatically added to a workspace channel. Anyone joining a workspace later is added when they join.
Leaving: Anyone who leaves a workspace is automatically removed from the corresponding channel. So each channel remains relevant and only includes active team members. Channels archived when workspace is archived.
Name: The name for workspace channels is the workspace name.
Run Channels
Purpose: These channels are used to support the specific run. Any questions related to a specific task (such as questions about tests, issues, functionality) should be asked in the dedicated run channel.
Joining: Temporary run-specific channels are created automatically for each run and remain visible only while the run is active. Once the run finishes, these channels are archived.
You are automatically added to the run channel as soon as you accept an invite.
Name: Run channels are named based on this pattern: <workspace name> - <run title>. For example, a workspace channel might be Testlio Chat and a run channel in that workspace might be Testlio Chat - Android functional regression.
1-on-1 Chats
Contact members of workspace channels in the workspace chat by following these steps:
Click the Channel Info button (an i in a circle)
Click ⋮ (Options) next to the name of the user you want to chat with.
Click Chat.
Liven Up Your Chats
In any channel, you can make the chat more engaging and useful.
Reaction Emoji
To improve clarity and streamline communication, use a set of simple emoji to quickly convey status updates and decisions. Each emoji has a specific, standardized meaning, helping everyone stay aligned and informed at a glance.
Check: ✅ (Done)
Eyes: 👀 (Seen/In Progress)
Plus: ➕ (Agree/Approve)
Minus: ➖ (Decline/Disapprove)
Threads
Start a thread by hovering over a message and selecting ⋮ (Context Menu) → Reply in thread.
Attachments
Send and receive screenshots, logs, and other files directly through the chat. The maximum file size for uploads is 25 MB.
Known Limitations
Only a limited set of emoji are available.
You can only open a 1-on-1 chat with someone in your workspace.
FAQ
How to access workspace and run channels?
Access Testlio Chat directly at chat.testlio.com or by clicking your avatar → Chat on the Testlio platform.
When do I need to use a workspace channel and when do I use a run channel?
Run channel: For all communication related to a specific run (such as questions about tests, issues, functionality).
Workspace channel: For all communication not related to a specific run.
How can I differentiate between workspace and run channels?
By the name. Both types of channels have the workspace name. Run channels also have the run title: <workspace name> - <run title>
For example, a workspace channel might be
Testlio Chatand a run channel in that workspace might beTestlio Chat - Functional regression test.
How can I contact the Test Lead (TL), Testing Coordinator (TC), or Testing Manager (TM) in the Chat?
You can start a 1-on-1 chat the Channel Info button (an i in a circle) and then ⋮ (Options) → Chat next to the TL, TC, or TM.
Please note that you can chat only with people who are in the workspace.
Why is Testlio Chat stuck in infinite loading?
At the moment, you can only use two active chat tabs at the same time. So if you have already opened Testlio Chat in two separate tabs, you can't open a new Testlio Chat tab. We recommend keeping only one tab open to monitor only your active test run.
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