There are several ways to communicate with your Testlio team. We'll describe these options below and request your preferences during our onboarding process.

Testlio will create an email alias that can be used to reach all members of your services team. Your Engagement Manager & Testing Manager will receive notifications for and actively manage messages sent to this email address.

You will be provided this email alias during onboarding. It will look like company_name@testlio.com. This will be the best email to contact us with, especially if you're unsure about who to reach out to.

All Testlio team members will provide you with their direct email addresses as well. You can also always find this information in our Slack profiles or on the Team page of the Testlio Platform workspace. It will be best to use the email alias for better project communication, but please feel free to email directly if it makes more sense for the topic.

If you've chosen Slack as our primary communication method, we will most likely just use email communication for more formal notices and reports.

Testlio has the ability to have a Shared Slack channel with your team. This is highly recommended for daily communication if your company also utilizes Slack.

If you'd like to have a shared Slack channel, your Engagement Manager will set this up and invite any team members you request to have added. The channel name will look like #testlio-company_name. After the Slack channel is created, your Slack admin and Testlio's admin will need to approve and then you'll see the channel created.

Slack messages can be used to discuss daily project activities, test run plans, and any other questions or issues. Testlio may request a call to be set up if a more in-depth discussion is needed, but we'll try to address what we can over Slack if that is easiest for your team.

While Slack allows for increased communication, responses to messages and pings will not be instantaneous and we thank you for your understanding as we ensure all replies are thorough and well-informed.

Your Engagement Manager is available to help schedule any calls between our team members.

We recommend having regular sync calls in order to stay aligned on test needs, upcoming product changes, and to have a continuous feedback loop so we can improve our collaboration process. These can be weekly, bi-weekly, or monthly depending on the testing scope, frequency of engagement needed, and where we are at in establishing our processes. Your Engagement Manager will suggest a cadence, but we will set up what works best for your team.

Quarterly we will set up a call with our teams and leadership to discuss how our partnership is going, learn about any company updates, review key performance indicators (KPIs), and talk openly about opportunities to improve. This Quarterly Business Review (QBR) process will be led by your Engagement Manager.

There are several key calls that occur during the onboarding process and you can read more about them here.

If you have internal calls that you'd like Testlio to join, such as Sprint ceremonies or project planning calls, please let your Engagement Manager know and we will discuss ways we can participate and stay informed.

Testlio will let you know of upcoming holidays and timeframes when your services team members will be unavailable. Your Engagement Manager will ensure we have backup plans or testing plans in place under these circumstances.

We ask that you also keep your Engagement Manager informed of availability or outages for your team.

You can read more about which Testlio team member to contact about what here.