Skip to main content
Guidelines for Support

Whom to ask for help if you have specific questions?

Doris Sooläte avatar
Written by Doris Sooläte
Updated over a week ago

There are many different situations where you might need help or support from Testlio members. Here, we’d like to list a few options where you can get help.

Issues with Your Current Workspace

Before you start contacting anyone, make sure you have read all available information in the workspace details, test run description, and test plan. Sometimes the information is available there and you won't need any support.

If you need some support, the best contacts are your:

  1. Test Lead

  2. Testing Managers

  3. Engagement Manager

Issues with the Platform

If you use Testlio platform and experience some issues, here's the order in which you should contact someone for help:

  1. Get in touch with your Test Lead first - the best and fastest way to get a response, especially when the matter is urgent.

  2. If you have been added to Rocket.Chat, ask for help there.

  3. Inform the Testing Manager or Engagement Manager.

  4. Contact the Delivery Operations team via email at support@testlio.com – this is not ideal, as it may take the team longer to reply to your specific issue.

This order is important because it allows you to fix the issue in a timely manner.

#TestlioBot

Did this answer your question?