There are many different situations where you might need help or support from Testlio members. Here we’d like to list a few options where you can get help
Issues with your on-going project
Before you start contacting anyone, make sure you have read all available information about Project description, Test Cycle description and your Task List – sometimes information is available there and there will be no need for support. In case there is a need for some support best contacts, in this case, are your:
A) Your Test Lead (can help you with questions regarding cycles etc.)
B) QA Manager (You probably also know who on Testlio’s team manages the project, so in some cases when TL cannot help you can use Project chat and DM them)
Issues with platform
If you happen to be using the platform and experience some issues the best way to communicate it is:
- Inform the Test lead or QA Engagement manager
- Send E-mail too firstname.lastname@example.org
- Intercom – not the best option, but is also monitored and gets attention when platform experiences downtime
Questions about your performance
Sometimes you’d like to know some trends of your performance or more specific feedback. On the platform, you have a place where you can see your feedback – on typical occasions it is used by Test Leads.
If you’d like to more personal information, you can always direct message Test Leads you work together with often, or your frequent contacts in the QA Managers team.
If you’d like to get some statistics about your performance, please contact our community team via email@example.com
Questions about your pay & development opportunities
These are quite personal cases and are discussed with each tester privately. If you feel like you’d like to discuss your pay and/or development opportunities, please reach out to our community team via firstname.lastname@example.org