There are many different situations where you might need help or support from Testlio members. Here, we’d like to list a few options where you can get help.
Issues with Your Current Workspace
Before you start contacting anyone, make sure you have read all available information about the workspace, such as the workspace details. During a test run, also check the Instructions to Testers, including the link to help and documentation at the bottom of the instructions. Sometimes the information is available there and you don't need any support.
If you need some support, the best contacts are (in the best order to contact) your:
Test Lead
Testing Managers
Engagement Manager
Reach out to them in Rocket.Chat in the given workspace channel.
Issues with the Platform
If you use Testlio platform and experience some issues, here's the order in which you should contact someone for help:
Get in touch with your Test Lead first – the best and fastest way to get a response, especially when the matter is urgent.
Ask for help in the Testlio Community.
Inform the Testing Manager or Engagement Manager.
Contact the Network team via email at support@testlio.com – this is not ideal, as it may take the team longer to reply to your specific issue.
This order is important because it allows you to fix the issue in a timely manner.
#TestlioBot