There are many different situations where you might need help or support from Testlio members. Here, we’d like to list a few options where you can get help.
Issues With Your On-Going Workspace
Before you start contacting anyone, make sure you have read all available information about workspace description, test run description and your test plan – sometimes information is available there and there will be no need for support. In case there is a need for some support the best contacts, in this case, are your:
A) Testing Managers (can help you with questions regarding runs etc.)
B) Engagement Manager (You probably also know who on Testlio’s team manages the workspace. In some cases where the TM cannot help, you can use the Workspace chat and DM them)
Issues With the Platform
If you happen to be using the platform and experience some issues, here's the order in which you should contact someone for help:
Get in touch with your Test Lead first - the best and fastest way to get a response, especially when the matter is urgent
If you have been added to Rocket.Chat, ask for help there
Inform the Testing Manager or Engagement Manager
Contact the Network Team via email at email@example.com or the chat function on the platform (bottom right corner) - this is not ideal, as it may take the team longer to reply to your specific issue.
This order is important because it allows you to fix the issue in a timely manner.