Usability Testing is becoming a more important capability for Testlio. Clients are looking for an effective User research Method to receive usability feedback about their apps – they want their users to have a “delightful” experience. Research has shown three components that drive delight in an app:
The app has to do something useful,
A task can be accomplished with ease,
The user experiences a positive emotion while using the app.
Usability is right in the middle of that model.
What Is Usability Testing?
Usability testing is a type of testing that tries to understand how people would like their applications to be. The main goal for this type of testing is to make sure that the interface of the application is built to meet the expectations of the end-user. It is all about the users' experience and feeling throughout their interaction with the application.
The goals of usability testing vary by study, but they usually include:
Identifying problems in the design of the product or service
Uncovering opportunities to improve
Learning about the target user’s behavior and preferences
Why do we need to do usability testing? Won’t a good professional UX designer know how to design a great user interface? Even the best UX designers can’t design a perfect — or even good enough — user experience without iterative design driven by observations of real users and their interactions with the design.
There are many variables in designing a modern user interface and there are even more variables in the human brain. The total number of combinations is huge. The only way to get UX design right is to test it.
What types of usability tests does Testlio provide?
A moderated testing session is administered in person or remotely by a skilled user researcher, who introduces the test to participants, answers their queries, and asks follow-up questions.
Moderated testing usually produces in-depth results thanks to the direct interaction between researchers and test participants (users), but can be expensive to organize and run (e.g., securing a lab, hiring a trained researcher, and/or providing compensation for the participants)
Here is an additional list of resources for you to learn about User experience.
10 Usability Heuristics for User Interface Design, each of the 10 principles has a full article and a video to learn more.
Heuristic Principles for Mobile Devices applies the 10 principles specifically to mobile app design.
Testlio Usability Testing Capability, our customer-facing page describing our services.