To make sure high-priority issues get addressed in a timely manner, it's important to make sure the current status of issues are tracked properly.
If you have an integration set up with an issue tracker, the process in this guide is managed for you.
See Current Status
To see the current status for an issue, open the issue in the Testlio Platform. In addition to a description of the issue, you see metadata about it such as its status and severity.
A happy path for an issue's status might be: New → Approved → In Verification → Addressed (Fixed).
Find Issues by Status
To find all issues in a certain status, open the Issues module in the Testlio Platform and choose the segment that corresponds to the status you want. You then get a list of all issues in that status.
You can also select multiple issues at once to perform bulk actions, such as closing issues or changing their status. Note that some bulk actions can only be completed when the chosen issues have the same status.
Close an Issue
When an issue is open, you can change its status by clicking Close when viewing the issue. What options you see depend on whether or not the issue has already been approved.
Before Approval
The issue is Refused as invalid and you choose one of the reasons why it is invalid. You can optionally include feedback for the reporter who opened the issue to improve future issues.
After Approval
You have two options to choose from as reasons for closing:
Addressed: The issue has been resolved as either fixed or merged.
Rejected: Reject the issue as invalid and choose one of the reasons why it is invalid. You can optionally include feedback for the reporter who opened the issue to improve future issues.
It’s important to always choose the correct reason for closing the issue. This helps track which issues are valuable to help make sure only important issues are raised in the future.
Change an Issue's Status
Some statuses, such as Identified, are only set automatically. When an issue is in one of the following statuses, you can change its status.
Identified
After an issue is identified, you can change its status in one of two ways (represented by two buttons in the issue details):
Approve: Mark the issue as meeting the criteria for a valid issue and move it forward for resolution.
Close: Refuse the issue as invalid and choose one of the reasons why it is invalid.
Approved
After an issue has been approved, you can change its status in one of two ways:
Change to In Verification: Click the status and select In Verification as the new status. This marks the issue as having a fix found but needing to have that fix verified (to see if it actually fixes the underlying issue).
Close: Click Close to close the issue as done and choose one of the reasons why.
In Verification
When an issue is in the In Verification status, you can change its status in one of two ways:
Change to Approved: Click the status and select In Verification as the new status. This marks the issue as no longer having a fix identified.
Close: Click Close to close the issue as done and choose one of the reasons why.