This section of the Issues report shows you how well your issue tracking processes are working. Escaped issues are any suspicions of issues that might have escaped the initial testing process. Lost issues are issues that were previously synced to an external issue tracker but have lost the connection.
Escaped Issues
Escaped issues are any suspicions of issues that might have escaped the initial testing process. Track all escaped issues in one place.
Indicator | What It Tracks | What Signals It Might Bring |
Escaped Issues | The total number of escaped issues during the period. Automatically compares with how many issues escaped during the prior period. |
|
Issue List | Specific information about each escaped issue, including the ID and title. | This list helps in tracing the source of escaped issues, facilitating targeted improvements in testing protocols for those features.
|
Lost Issues
Lost issues are issues that were previously synced to an external issue tracker but have lost the connection. Track all lost issues in one place.
Indicator | What It Tracks | What Signals It Might Bring |
Lost Issues | The total number of lost issues during the period. Automatically compares with how many issues were lost during the prior period. | Many lost issues signals potential misalignment with how issues are handled. Check that issues aren't be moved or changed in Jira without agreement on the process. |
Issue List | Specific information about each lost issue, including the ID and title. | This list helps in tracing the source of lost issues, facilitating targeted improvements in the integration process for those features. |
Lost Issues over Time | A visual representation of lost issues over time. | Increasing numbers of lost issues may indicate a recurring problem. Investigate the source and resolve any misalignment or misconfiguration. |