There are many different situations where you might need help or support from Testlio members. Here we’d like to list few options where you can get help
Issues with your on-going project
Before you start contacting anyone, make sure you have read all available information about Project description, Test Cycle description and your Task List – sometimes information is available there and there will be no need for support. In case there is need for some support best contacts in this case are your:
A) Your Test Lead (He can help you with questions regarding cycles etc.)
B) QA Manager (You probably also know who on Testlio’s team manages the project, so in some cases when TL cannot help you can use Slack and DM them
Issues with platform
If you happen to be using the platform and experience some issues the best way to communicate it is:
- via using Slack platform #feedback channel – it is monitored regularly by our team and developers so we can know what is happening
- via using #general channel in Slack – for some very important issues this is the most visible way for us to see what is happening
- Intercom – not the best option, but is also monitored and gets attention when platform experiences down time
Questions about your performance
Sometimes you’d like to know some trends of your performance or more specific feedback. On platform, you have a place where you can see your feedback – on typical occasions it is used by Test Leads.
If you’d like to more personal information, you can aways direct message Test Leads you work together with often, or your frequent contacts in QA Managers team.
If you’d like to get some statistics about your performance, please contact our community team via firstname.lastname@example.org
Questions about your pay & development opportunities
These are quite personal cases and are discussed with each tester privately. If you feel like you’d like to discuss your pay and/or development opportunities, please reach out to our community team via email@example.com