When are you expected to reproduce issues?
In most test cycles, issue must be reproduced at least once by a different tester before it gets approved. That helps us to confirm that the steps are correct and issue is not a edge case or a one-time fluke.
There are usually 3 situations where reproducing is expected:
1. Specific issue gets assigned to you after the cycle ends.
In that case you can't choose which issues you reproduce. Proceed with reproducing and add the result as a comment for those issues.
You can also let the Test Lead know if you want to or for some reason can't reproduce issues after the cycle.
2. Reproducing is the final task list step.
In some projects there are task lists require you to pick and reproduce a number of other tester's bugs. In this case you will just have to choose the appropriate reports that don't yet have comments, reproduce them and add the issue numbers as comments to the task list step.
If you are one of the first people who has finished testing in the test cycle, you might not be able to find enough issues to reproduce (there are no other issues except yours; or other issues have comments on them already). In these cases it would be great if you could check back in 2-3 hours and see if there are enough issues then. Otherwise, you should write that there were no issues.
3. You stumble upon the same bug while testing
If you're testing and during your duplicate search you find an issue that was already reported, provide the reproducing information in the comments.
Comment only issues that are open and not yet reproduced. Do not reproduce or comment issues that were closed as "works as designed" or "low priority".
What are the steps of reproducing?
First, if there is already a comment that an issue is (not) reproducible, skip that issue and move on to next one.
- Read the steps in the report and try to reproduce the issue
- If possible, try reproducing with a different account than the original issue submitter
- If possible, first try reproducing on a different type of device (issue was reported on phone -> try to reproduce it on tablet for example)
- If issue does not reproduce with a different device, then try on a same/similar device to see if it is a device specific issue or just a fluke. If issue reproduces with a different device, no need to reproduce further with a similar one.
- Comment your results and attach a screen recording and device log for proof. If it is an user interface issue, only screenshot is needed.
Add a comment in the following format:
*If you are able to reproduce > start comment with Can Reproduce
*If you are not able to reproduce > start comment with Can not Reproduce
- Can Reproduce/ Can not Reproduce:
- Device and OS: <Device name>, <Operating system and version>
- Testable App version: <App version>
- Network: <Network type, e.g WiFi, 4G>
- <Added attachments>
- You cannot understand steps or there aren't enough information to reproduce > write a comment and reporter will respond.
- You find a duplicate issue > comment it with the duplicate issue link.
You can't test some issues assigned to you > send the links to Test Lead and explain the problem.
Think you've got the hang of it? Continue by reading about (fixed) issue verification and old issue verification.